:root{--navy-900:#002147;--navy-800:#002a5c;--navy-700:#013567;--navy:#00336c;--navy-500:#2f6bb3;--ink:#14213a;--muted:#5a6676;--line:#d7dde5;--line-strong:#b9c2cf;--bg:#eef1f5;--surface:#ffffff;--surface-2:#f6f8fb;--s-new:#16407a;--s-new-bg:#e7eef8;--s-review:#9a6b00;--s-review-bg:#fbf1dc;--s-room:#5a3fb8;--s-room-bg:#ece7fb;--s-win:#1c7a3e;--s-win-bg:#e3f3e8;--s-lose:#b23030;--s-lose-bg:#fbe7e7;--sla-ok:#1c7a3e;--sla-warn:#c2760b;--sla-crit:#b23030}*{box-sizing:border-box;border-radius:0!important}html,body,#root{height:100%}body{margin:0;background:var(--bg);color:var(--ink);font-family:Plus Jakarta Sans,Segoe UI,Arial,sans-serif;font-size:15px;line-height:1.55;-webkit-font-smoothing:antialiased}a{color:var(--navy);text-decoration:none}a:hover{text-decoration:underline}h1,h2,h3,h4{margin:0;line-height:1.15;letter-spacing:-.3px}p{margin:0 0 12px}img,svg{display:block}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;font-family:inherit;font-size:14px;font-weight:700;letter-spacing:.2px;padding:12px 20px;border:none;cursor:pointer;background:var(--surface-2);color:var(--navy);transition:background .12s,color .12s;text-transform:uppercase;white-space:nowrap}.btn:hover{text-decoration:none}.btn-primary{background:var(--navy);color:#fff}.btn-primary:hover{background:var(--navy-800)}.btn-ghost{background:var(--surface-2);color:var(--navy)}.btn-ghost:hover{background:#e6ebf2}.btn-light{background:#fff;color:var(--navy)}.btn-light:hover{background:#eef2f7}.btn-soft{background:var(--surface-2);color:var(--navy)}.btn-soft:hover{background:#e6ebf2}.btn-sm{padding:8px 14px;font-size:12.5px}.btn-danger{background:var(--s-lose);color:#fff}.btn-danger:hover{background:#8f2626}.btn-success{background:var(--s-win);color:#fff}.btn-success:hover{background:#155f30}.btn:disabled{opacity:.45;cursor:not-allowed}.container{width:100%;max-width:1180px;margin:0 auto;padding:0 24px}.eyebrow{font-size:12px;font-weight:800;letter-spacing:2px;text-transform:uppercase;color:var(--navy-500)}.card{background:var(--surface);border:1px solid var(--line)}.muted{color:var(--muted)}.badge{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;font-weight:800;letter-spacing:.5px;text-transform:uppercase;padding:3px 9px;border:1px solid currentColor}.badge:before{content:"";width:7px;height:7px;background:currentColor}.st-new{color:var(--s-new);background:var(--s-new-bg)}.st-review{color:var(--s-review);background:var(--s-review-bg)}.st-room{color:var(--s-room);background:var(--s-room-bg)}.st-win{color:var(--s-win);background:var(--s-win-bg)}.st-lose{color:var(--s-lose);background:var(--s-lose-bg)}.field{margin-bottom:16px}.field label{display:block;font-size:12.5px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--muted);margin-bottom:6px}.field input,.field textarea,.field select{width:100%;font-family:inherit;font-size:15px;color:var(--ink);padding:11px 13px;border:1px solid var(--line-strong);background:#fff;outline:none}.field input:focus,.field textarea:focus,.field select:focus{border-color:var(--navy)}.field textarea{min-height:120px;resize:vertical}.hint{font-size:12.5px;color:var(--muted);margin-top:5px}.table{width:100%;border-collapse:collapse;font-size:14px}.table th{text-align:left;font-size:11.5px;text-transform:uppercase;letter-spacing:.6px;color:var(--muted);font-weight:800;padding:11px 14px;border-bottom:2px solid var(--line-strong);background:var(--surface-2)}.table td{padding:12px 14px;border-bottom:1px solid var(--line);vertical-align:middle}.table tbody tr:hover{background:var(--surface-2);cursor:pointer}.mono{font-variant-numeric:tabular-nums;font-weight:700;letter-spacing:.3px}@media (max-width:720px){body{font-size:14px}.container{padding:0 16px}}.pnav{background:var(--navy-900);color:#fff;position:sticky;top:0;z-index:30;border-bottom:3px solid var(--navy-500)}.pnav-in{display:flex;align-items:center;justify-content:space-between;height:66px}.brand{display:flex;align-items:center;gap:12px;color:#fff}.brand:hover{text-decoration:none}.brand-mark{width:40px;height:40px;background:var(--navy-500);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:16px;letter-spacing:1px}.brand-txt{font-weight:800;font-size:16px;line-height:1.05;letter-spacing:.3px}.brand-txt small{display:block;font-weight:500;font-size:11px;letter-spacing:.3px;color:#9db4d4;text-transform:none}.pnav-links{display:flex;align-items:center;gap:22px}.pnav-links a{color:#cdd9ea;font-weight:600;font-size:14px}.pnav-links a.active{color:#fff}.pnav-links a:hover{color:#fff;text-decoration:none}.hero{background:linear-gradient(160deg,var(--navy-900),var(--navy-700));color:#fff;border-bottom:1px solid var(--navy-700)}.hero-in{display:grid;grid-template-columns:1.5fr 1fr;gap:48px;padding:64px 24px 72px;align-items:center}.hero-copy h1{font-size:42px;font-weight:800;line-height:1.08;margin:14px 0 18px;letter-spacing:-1px}.hero-sub{font-size:17px;color:#c6d4e6;max-width:560px}.hero-cta{display:flex;gap:12px;margin-top:26px;flex-wrap:wrap}.btn-ghost-dark{background:transparent;border-color:#4f7bb5;color:#fff}.btn-ghost-dark:hover{background:#fff;color:var(--navy-900);border-color:#fff}.hero-panel{background:#ffffff0f;border:1px solid rgba(255,255,255,.16);padding:22px}.hp-row{display:flex;justify-content:space-between;align-items:center;font-size:13px;color:#c6d4e6;padding-bottom:14px;border-bottom:1px solid rgba(255,255,255,.14);text-transform:uppercase;letter-spacing:1px;font-weight:700}.hp-ok{color:#7fe0a3}.hp-stat{padding:14px 0;border-bottom:1px solid rgba(255,255,255,.1)}.hp-stat:last-child{border-bottom:none}.hp-stat strong{display:block;font-size:19px}.hp-stat small{color:#9db4d4;font-size:13px}.sect{padding:44px 24px}.sect-head{margin-bottom:28px;text-align:center}.sect-head h2{font-size:28px;font-weight:800;margin-top:8px}.grid-4{display:grid;grid-template-columns:repeat(4,1fr);gap:18px}.step-card{padding:22px;border-radius:8px!important;border:none;box-shadow:0 1px 3px #14213a14,0 1px 2px #14213a0a}.public .step-card{background:var(--p-surface)}[data-public-theme=dark] .public .step-card{box-shadow:0 1px 3px #0000004d}.step-ico{display:inline-flex;align-items:center;justify-content:center;width:44px;height:44px;background:var(--navy);color:#fff;border-radius:12px!important;margin-bottom:12px}.step-ico svg{width:22px;height:22px}.step-n{font-size:12px;font-weight:800;color:var(--navy-500);letter-spacing:2px}.step-t{font-size:17px;font-weight:800;margin:8px 0 6px}.step-d{font-size:14px}.info-split{display:grid;grid-template-columns:1fr;gap:18px}.info-box h3{font-size:18px;font-weight:800}.info-box{padding:26px;border-radius:12px!important}.info-box.alt{background:var(--navy-800);border-color:var(--navy-800)}.tick{list-style:none;padding:0;margin:14px 0 0}.tick li{position:relative;padding:7px 0 7px 26px;border-bottom:1px solid var(--line)}.tick li:last-child{border-bottom:none}.tick li:before{content:"";position:absolute;left:0;top:13px;width:12px;height:12px;background:var(--navy-500)}.pfoot{background:var(--navy-900);color:#cdd9ea;margin-top:20px}.pfoot-in{display:flex;flex-direction:column;align-items:center;text-align:center;gap:4px;padding:34px 24px}.pfoot-copy{font-size:12px;margin-top:12px}.pfoot-title{color:#fff;font-weight:800;font-size:16px}.pfoot-meta{text-align:right;font-size:14px}.pfoot .muted{color:#8ca3c2}.page-wrap{padding:30px 24px 48px;min-height:60vh}.crumbs{display:flex;gap:10px;align-items:center;font-size:13px;color:var(--muted);margin-bottom:18px}.crumbs span,.crumbs a{color:var(--muted)}.form-shell{max-width:720px;margin:0 auto}.form-head{margin-bottom:18px}.form-head h1{font-size:30px;font-weight:800;margin:6px 0}.form-body{padding:26px}.consent{display:flex;gap:10px;align-items:flex-start;font-size:13.5px;color:var(--muted);margin:6px 0 18px}.consent input{margin-top:3px}.form-actions{display:flex;gap:12px;justify-content:flex-end;padding-top:8px;border-top:1px solid var(--line);margin-top:8px}.success-card{padding:34px;text-align:center}.success-mark{width:54px;height:54px;margin:0 auto 14px;background:var(--s-win-bg);color:var(--s-win);border:2px solid var(--s-win);display:flex;align-items:center;justify-content:center;font-weight:800}.success-card h1{font-size:26px}.ticket-box{display:flex;flex-direction:column;gap:4px;align-items:center;background:var(--surface-2);border:1px solid var(--line-strong);padding:18px;margin:20px 0}.ticket-no{font-size:22px;color:var(--navy)}.track-form{display:flex;gap:10px;padding:16px}.track-form input{flex:1;font-family:inherit;font-size:16px;padding:11px 13px;border:1px solid var(--line-strong);outline:none}.track-form input:focus{border-color:var(--navy)}.alert-err{background:var(--s-lose-bg);color:var(--s-lose);border:1px solid var(--s-lose);padding:11px 14px;font-size:14px;margin-top:12px;font-weight:600}.track-result{max-width:960px;margin:26px auto 0}.tr-head{display:flex;justify-content:space-between;align-items:center;padding:18px 22px;border-left:4px solid var(--navy-500)}.tr-ticket{font-size:20px}.tr-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-top:18px}.tr-info{padding:22px}.tr-info h3{font-size:14px;text-transform:uppercase;letter-spacing:.6px;color:var(--muted);margin-bottom:10px}.dl{display:grid;grid-template-columns:auto 1fr;gap:6px 16px;margin:0}.dl dt{color:var(--muted);font-size:13px}.dl dd{margin:0;font-weight:600}.timeline{list-style:none;margin:0;padding:0}.timeline li{display:flex;gap:12px;padding:0 0 16px;position:relative}.timeline li:not(:last-child):after{content:"";position:absolute;left:5px;top:14px;bottom:0;width:2px;background:var(--line-strong)}.tl-dot{width:12px;height:12px;background:var(--navy-500);margin-top:4px;flex:none;position:relative;z-index:1}.tl-s{font-weight:700;font-size:14px}.tl-t{font-size:12.5px}.sla-ok{color:var(--sla-ok)}.sla-warn{color:var(--sla-warn)}.sla-crit{color:var(--sla-crit)}.admin{display:flex;min-height:100vh}.side{width:248px;flex:none;background:var(--navy-900);color:#cdd9ea;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}.side-brand{display:flex;align-items:center;gap:12px;color:#fff;padding:20px;border-bottom:1px solid rgba(255,255,255,.1)}.side-brand:hover{text-decoration:none}.side-brand span{font-weight:800;font-size:15px;line-height:1.05}.side-brand small{display:block;font-weight:500;font-size:11px;color:#9db4d4}.side-nav{display:flex;flex-direction:column;padding:14px 0;flex:1}.side-nav a{display:flex;align-items:center;gap:10px;color:#cdd9ea;padding:8px 20px;font-weight:600;font-size:12.5px;line-height:1.2;border-left:3px solid transparent}.side-nav a svg{width:16px;height:16px;flex:none;opacity:.9}.side-nav a:hover{background:#ffffff0d;text-decoration:none}.side-nav a.active{color:#fff;background:#1b5bb540;border-left-color:var(--navy-500)}.side-nav a.disabled{color:#64789a;opacity:.6;cursor:not-allowed}.side-foot{padding:16px 20px;border-top:1px solid rgba(255,255,255,.1);display:flex;flex-direction:column;gap:2px;margin-top:auto}.sf-name{font-size:12px;font-weight:800;color:#fff;letter-spacing:.2px}.sf-sub{font-size:10.5px;color:#9db4d4}.sf-org{font-size:10px;color:#7089a8;margin-top:5px;line-height:1.35}.sf-exit{font-size:11px;color:#9db4d4;margin-top:10px;font-weight:600}.admin-main{flex:1;min-width:0;display:flex;flex-direction:column}.topbar{height:64px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 24px;position:sticky;top:0;z-index:10}.topbar-title{font-weight:800;font-size:17px}.topbar-user{display:flex;align-items:center;gap:12px;font-size:13px}.avatar{width:34px;height:34px;background:var(--navy-500);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:13px}.admin-body{padding:24px;background:var(--bg);flex:1}.stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:20px}.stat{padding:18px 20px}.stat-label{font-size:12px;text-transform:uppercase;letter-spacing:.6px;color:var(--muted);font-weight:700}.stat-value{font-size:34px;font-weight:800;line-height:1.1;margin:4px 0 2px}.stat-note{font-size:12.5px}.panel{overflow:hidden}.panel-head{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:16px;border-bottom:1px solid var(--line);flex-wrap:wrap}.filters{display:flex;gap:18px;flex-wrap:wrap}.chip{font-family:inherit;font-size:13.5px;font-weight:600;padding:6px 2px;border:none;background:transparent;color:var(--muted);cursor:pointer}.chip:hover{color:var(--ink)}.chip-on{color:var(--navy);font-weight:800;text-decoration:underline;text-underline-offset:6px;text-decoration-thickness:2px}.search{font-family:inherit;font-size:14px;padding:9px 13px;border:1px solid var(--line-strong);outline:none;min-width:240px}.search:focus{border-color:var(--navy)}.table-wrap{overflow-x:auto}.admin-crumbs{margin-bottom:16px}.detail-head{display:flex;justify-content:space-between;align-items:flex-start;padding:22px;border:1px solid var(--line);margin-bottom:18px}.detail-head h2{font-size:24px;font-weight:800;margin:4px 0}.detail-head-r{display:flex;flex-direction:column;align-items:flex-end;gap:10px}.sla-pill{font-weight:800;font-size:13px;padding:5px 12px;border:1px solid currentColor}.detail-grid{display:grid;grid-template-columns:1.4fr 1fr;gap:18px;align-items:start}.detail-col{display:flex;flex-direction:column;gap:18px}.block{padding:22px}.block h3{font-size:13.5px;text-transform:uppercase;letter-spacing:.6px;color:var(--muted);margin-bottom:10px}.docs{list-style:none;margin:0;padding:0}.docs li{display:flex;align-items:center;gap:10px;padding:8px 0;border-bottom:1px solid var(--line);font-size:14px}.docs li:last-child{border-bottom:none}.doc-ic{background:var(--navy);color:#fff;font-size:10px;font-weight:800;padding:3px 6px;letter-spacing:.5px}.room{display:flex;flex-direction:column;gap:12px;margin-bottom:14px}.msg{max-width:82%;padding:10px 13px;font-size:14px;border:1px solid var(--line)}.msg-us{align-self:flex-end;background:var(--s-new-bg);border-color:#bcd2ee}.msg-them{align-self:flex-start;background:var(--surface-2)}.msg-by{font-size:11.5px;font-weight:700;margin-bottom:3px}.room-input{display:flex;gap:8px;border-top:1px solid var(--line);padding-top:14px}.room-input input{flex:1;font-family:inherit;font-size:14px;padding:10px 12px;border:1px solid var(--line-strong);outline:none}.room-input input:focus{border-color:var(--navy)}.decide-actions{display:flex;gap:10px}.decided{padding:12px 14px;font-weight:600;border:1px solid currentColor}.d-win{color:var(--s-win);background:var(--s-win-bg)}.d-lose{color:var(--s-lose);background:var(--s-lose-bg)}.login-wrap{display:grid;grid-template-columns:1fr 1fr;min-height:100vh}.login-side{background:linear-gradient(160deg,var(--navy-900),var(--navy-700));color:#fff;padding:56px;display:flex;flex-direction:column;justify-content:center}.login-brand{display:flex;align-items:center;gap:12px;color:#fff;font-weight:800;font-size:18px;margin-bottom:40px}.login-brand:hover{text-decoration:none}.login-side h2{font-size:30px;font-weight:800;margin-bottom:14px}.login-side p{color:#c6d4e6;max-width:380px}.login-note{margin-top:26px;background:#ffffff14;border:1px solid rgba(255,255,255,.16);padding:14px;font-size:13px;color:#c6d4e6}.login-main{display:flex;align-items:center;justify-content:center;padding:40px;background:var(--bg)}.login-card{width:100%;max-width:380px;background:#fff;border:1px solid var(--line);padding:34px}.login-card h1{font-size:26px;font-weight:800;margin:6px 0 20px}.login-back{display:block;text-align:center;margin-top:16px;font-size:13px}@media (max-width:960px){.hero-in{grid-template-columns:1fr;gap:30px;padding:44px 20px 52px}.hero-copy h1{font-size:32px}.grid-4{grid-template-columns:repeat(2,1fr)}.info-split,.tr-grid{grid-template-columns:1fr}.stat-grid{grid-template-columns:repeat(2,1fr)}.detail-grid,.login-wrap{grid-template-columns:1fr}.login-side{padding:40px 28px}}@media (max-width:720px){.pnav-links{gap:14px}.pnav-links a:not(.btn){display:none}.admin{flex-direction:column}.side{width:auto;height:auto;position:static;flex-direction:row;align-items:center;overflow-x:auto}.side-brand{border-bottom:none;border-right:1px solid rgba(255,255,255,.1);white-space:nowrap}.side-nav{flex-direction:row;padding:0}.side-nav a{border-left:none;border-bottom:3px solid transparent;white-space:nowrap}.side-nav a.active{border-left:none;border-bottom-color:var(--navy-500)}.side-foot{display:none}.grid-4{grid-template-columns:1fr}.stat-grid{grid-template-columns:1fr 1fr}.form-actions{flex-direction:column-reverse}.form-actions .btn{width:100%}}.cfg-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;align-items:start}.cfg-row{display:grid;grid-template-columns:1fr 1fr 1fr;gap:12px}.cfg-row .field{margin-bottom:8px}.chip-list{display:flex;flex-wrap:wrap;gap:8px}.chip-x{background:transparent;border:none;color:#fff;font-size:15px;font-weight:800;cursor:pointer;margin-left:8px;line-height:1;padding:0}.docs li .badge{font-size:10px}@media (max-width:960px){.cfg-grid{grid-template-columns:1fr}}@media (max-width:720px){.cfg-row{grid-template-columns:1fr}}.side{transition:width .3s cubic-bezier(.4,0,.2,1);overflow:hidden;min-width:0}.side>*{transition:opacity .2s ease}.admin.collapsed .side>*{opacity:0}.side-brand,.side-nav a,.side-foot{white-space:nowrap}.admin.collapsed .side{width:0}.topbar-left{display:flex;align-items:center;gap:14px;min-width:0}.topbar-left .topbar-title{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.toggle{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:none;background:transparent;padding:0;cursor:pointer;color:var(--navy);display:flex;align-items:center;flex:none}.toggle svg{width:22px;height:22px;transition:transform .3s cubic-bezier(.4,0,.2,1)}.toggle.flipped svg{transform:rotate(180deg)}.toggle:hover{color:var(--navy-800)}.sla-grid{display:flex;flex-direction:column;gap:10px;margin:14px 0 4px}.sla-row{display:flex;align-items:center;justify-content:space-between;gap:14px;font-size:14px;font-weight:600;padding:4px 0;border-bottom:1px solid var(--line)}.sla-row:last-child{border-bottom:none}.sla-in{display:flex;align-items:center;gap:8px;color:var(--muted);font-weight:600;font-size:13px;flex:none}.sla-in input{width:66px;text-align:center;font-family:inherit;font-size:15px;font-weight:700;padding:8px;border:1px solid var(--line-strong);outline:none}.sla-in input:focus{border-color:var(--navy)}.block>p.muted{font-size:13px;line-height:1.45}.role-switch{display:flex;align-items:center;gap:7px;font-size:12px}.role-switch select{font-family:inherit;font-size:12.5px;font-weight:700;color:var(--ink);padding:6px 9px;border:1px solid var(--line-strong);background:#fff;outline:none;cursor:pointer}.role-switch select:focus{border-color:var(--navy)}.rbac-note{background:var(--s-review-bg);color:var(--s-review);border:1px solid var(--s-review);padding:11px 13px;font-size:13px;line-height:1.4}.rbac-note strong{color:var(--s-review)}.public{font-family:Nunito Sans,Segoe UI,Arial,sans-serif}.public{--p-bg:#ffffff;--p-surface:#ffffff;--p-soft:#f5f7fa;--p-text:#15233b;--p-muted:#5c6b7f;--p-line:#e6eaf0;--p-accent:#00336c;--p-accent-2:#2f6bb3;background:var(--p-bg);color:var(--p-text)}[data-public-theme=dark] .public{--p-bg:#0a1526;--p-surface:#10203a;--p-soft:#122440;--p-text:#e9eff7;--p-muted:#9fb1c7;--p-line:#22344f;--p-accent:#6aa6ec;--p-accent-2:#8bbcf3}.public .pnav{background:var(--p-surface);color:var(--p-text);border-bottom:1px solid var(--p-line)}.public .brand{color:var(--p-text)}.public .brand-mark{background:var(--p-accent);color:#fff}.public .brand-txt small{color:var(--p-muted)}.public .pnav-links a:not(.btn){color:var(--p-muted)}.public .pnav-links a.active,.public .pnav-links a:not(.btn):hover{color:var(--p-text)}.public .pnav-links .btn-light{border-color:var(--p-accent);color:var(--p-accent);background:transparent}.public .pnav-links .btn-light:hover{background:var(--p-accent);color:#fff}.theme-toggle{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:1px solid var(--p-line);background:transparent;color:var(--p-text);width:36px;height:36px;display:flex;align-items:center;justify-content:center;cursor:pointer;flex:none;transition:background .12s}.theme-toggle:hover{background:var(--p-soft)}.theme-toggle svg{width:17px;height:17px}.public .hero{background:var(--p-bg);color:var(--p-text);border-bottom:1px solid var(--p-line)}.public .hero-kicker{color:var(--p-accent-2)}.public .hero-copy h1{color:var(--p-text)}.public .hero-sub{color:var(--p-muted)}.public .hero .btn-light{border-color:var(--p-accent);color:var(--p-accent);background:transparent}.public .hero .btn-light:hover{background:var(--p-accent);color:#fff}.public .btn-ghost-dark{border-color:var(--p-line);color:var(--p-text);background:transparent}.public .btn-ghost-dark:hover{background:var(--p-accent);color:#fff;border-color:var(--p-accent)}.public .hero-panel{background:var(--p-soft);border:1px solid var(--p-line)}.public .hp-row{color:var(--p-muted);border-bottom-color:var(--p-line)}.public .hp-ok{color:#1c7a3e}.public .hp-stat{border-bottom-color:var(--p-line)}.public .hp-stat strong{color:var(--p-text)}.public .hp-stat small{color:var(--p-muted)}.public .sect .eyebrow{color:var(--p-accent-2)}.public .sect-head h2{color:var(--p-text)}.public .card{background:var(--p-surface);border-color:var(--p-line);color:var(--p-text)}.public .step-card{border-top-color:var(--p-accent)}.public .step-n{color:var(--p-accent-2)}.public .step-t{color:var(--p-text)}.public .muted{color:var(--p-muted)}.public .tick li{border-bottom-color:var(--p-line)}.public .tick li:before{background:var(--p-accent)}.public .info-box.alt{background:var(--p-accent);border-color:var(--p-accent);color:#fff}.public .info-box.alt .btn-light{border-color:#fff;color:#fff}.public .info-box.alt .btn-light:hover{background:#fff;color:var(--p-accent)}.public .pfoot{background:var(--p-soft);color:var(--p-muted);border-top:1px solid var(--p-line)}.public .pfoot-title{color:var(--p-text)}.public .page-wrap{background:var(--p-bg)}.public .crumbs,.public .crumbs a,.public .crumbs span{color:var(--p-muted)}.public .form-head h1,.public .track-result h3,.public .dl dd{color:var(--p-text)}.public .field label{color:var(--p-muted)}.public .field input,.public .field textarea,.public .field select,.public .track-form input{background:var(--p-surface);color:var(--p-text);border-color:var(--p-line)}.public .ticket-box{background:var(--p-soft);border-color:var(--p-line)}.public .tr-head{border-left-color:var(--p-accent)}.brand-logo{height:34px;width:auto;display:block;flex:none}.brand-divider{width:1px;height:30px;background:var(--p-line,#e6eaf0);display:inline-block}[data-public-theme=dark] .public .brand-logo{filter:brightness(1.12) saturate(1.05)}.btn,.btn-sm,.theme-toggle,.toggle,.chip,.role-switch select{border-radius:7px!important}.btn{box-shadow:0 1px 2px #14213a14}.btn-primary{box-shadow:0 1px 3px #16407a38}.theme-toggle{border-radius:8px!important}.hero-in{grid-template-columns:minmax(0,1.38fr) minmax(0,1fr);gap:56px;align-items:center;text-align:left;min-height:580px;padding:56px 24px}.hero-copy{max-width:none;margin:0}.hero-copy h1{max-width:600px;font-size:46px;font-weight:750;line-height:1.14;letter-spacing:-.8px}.hero-copy .hero-sub{max-width:510px;font-size:17.5px;line-height:1.7;margin:0}.hero-cta{justify-content:flex-start;margin-top:28px}.hero-strip{background:var(--p-soft);border-bottom:1px solid var(--p-line)}.strip-list{display:flex;flex-wrap:wrap}.strip-item{flex:1 1 0;min-width:190px;padding:16px 22px;border-left:1px solid var(--p-line)}.strip-item:first-child{border-left:none}.strip-item strong{display:block;font-size:16px;font-weight:800;color:var(--p-text);line-height:1.25}.strip-item span{font-size:12.5px;color:var(--p-muted)}.strip-ok{color:#1c7a3e}.strip-ok:before{content:"";display:inline-block;width:8px;height:8px;background:#1c7a3e;border-radius:50%!important;margin-right:7px;vertical-align:middle}@media (max-width:720px){.strip-item{flex:1 1 50%;min-width:50%}.strip-item:nth-child(odd){border-left:none}}.public .btn-primary{background:var(--p-accent);color:#fff}.public .btn-primary:hover{background:var(--p-accent-2)}.public .btn-soft{background:var(--p-soft);color:var(--p-accent)}.public .btn-soft:hover{background:var(--p-line)}.public .pnav-links .btn-light{background:var(--p-accent);color:#fff;border:none}.public .pnav-links .btn-light:hover{background:var(--p-accent-2);color:#fff}.public .info-box.alt .btn-light{background:#fff;color:var(--p-accent);border:none}.public .info-box.alt .btn-light:hover{background:#eef2f7;color:var(--p-accent)}.public .pnav{border-bottom:none}.public{--grid:rgba(20,33,58,.06)}[data-public-theme=dark] .public{--grid:rgba(255,255,255,.05)}.public .pnav,.public .hero{background-image:linear-gradient(to right,var(--grid) 1px,transparent 1px),linear-gradient(to bottom,var(--grid) 1px,transparent 1px);background-size:64px 64px}.public .hero{border-bottom:none}.public .info-box.alt{display:flex;flex-direction:column}.public .info-box.alt .btn-light{margin-top:auto;align-self:center;margin-bottom:0;background:transparent;color:#fff;border:2px solid rgba(255,255,255,.55)}.public .info-box.alt .btn-light:hover{background:#fff;color:var(--p-accent);border-color:#fff}.public .hero-copy h1{text-transform:capitalize}.btn-outline{background:transparent;color:var(--navy);border:2px solid currentColor;padding:10px 18px}.btn-outline:hover{background:var(--navy);color:#fff}.public .btn-outline{color:var(--p-accent);border-color:var(--p-accent)}.public .btn-outline:hover{background:var(--p-accent);color:#fff;border-color:var(--p-accent)}.feat-row{display:grid;grid-template-columns:1fr 1fr;gap:48px;align-items:center}.feat-row.reverse .feat-illus{order:2}.feat-illus svg{width:100%;height:auto;max-height:320px;display:block}.feat-text h3{font-size:24px;font-weight:800;margin:8px 0 10px}.feat-text .tick{margin-top:14px}.feat-text .btn{margin-top:18px}@media (max-width:760px){.feat-row{grid-template-columns:1fr;gap:22px}.feat-row.reverse .feat-illus{order:0}}.public .pnav{border-bottom:none;transition:border-color .2s ease,box-shadow .2s ease}.public .pnav.scrolled{border-bottom:1px solid var(--p-line);box-shadow:0 4px 14px #14213a0d}.theme-switch{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:none;background:none;padding:0;cursor:pointer;display:flex;align-items:center}.ts-track{position:relative;width:56px;height:28px;border-radius:999px!important;background:var(--p-soft);border:1px solid var(--p-line);display:block;transition:background .3s ease,border-color .3s ease}.ts-knob{position:absolute;top:3px;left:3px;width:22px;height:22px;border-radius:50%!important;background:#fff;box-shadow:0 1px 3px #0003;display:flex;align-items:center;justify-content:center;color:var(--p-accent);transition:transform .32s cubic-bezier(.4,0,.2,1),background .3s ease,color .3s ease}.ts-knob svg{width:13px;height:13px}[data-public-theme=dark] .public .ts-track{background:var(--p-accent);border-color:var(--p-accent)}[data-public-theme=dark] .public .ts-knob{transform:translate(28px);background:var(--navy-900);color:#ffd36a}.tick li{border-bottom:none!important;padding:5px 0 5px 26px}html{scroll-behavior:smooth}.reveal{opacity:0;transform:translateY(24px);transition:opacity .6s cubic-bezier(.4,0,.2,1),transform .6s cubic-bezier(.4,0,.2,1);will-change:opacity,transform}.reveal.in{opacity:1;transform:none}.grid-4 .step-card.reveal:nth-child(2){transition-delay:.08s}.grid-4 .step-card.reveal:nth-child(3){transition-delay:.16s}.grid-4 .step-card.reveal:nth-child(4){transition-delay:.24s}.strip-item.reveal:nth-child(2){transition-delay:.07s}.strip-item.reveal:nth-child(3){transition-delay:.14s}.strip-item.reveal:nth-child(4){transition-delay:.21s}.feat-row .feat-text.reveal{transition-delay:.1s}@media (prefers-reduced-motion: reduce){html{scroll-behavior:auto}.reveal{opacity:1!important;transform:none!important;transition:none!important}}.sla-steps{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}.sla-step{padding:24px;border-radius:10px!important}.public .sla-step{background:var(--p-surface);box-shadow:0 1px 3px #14213a14}[data-public-theme=dark] .public .sla-step{box-shadow:0 1px 3px #0000004d}.sla-tag{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:8px!important;background:var(--navy);color:#fff;font-weight:800;font-size:14px}.public .sla-tag{background:var(--p-accent)}.sla-days{margin-top:14px;font-size:11.5px;font-weight:800;letter-spacing:1px;text-transform:uppercase;color:var(--p-accent-2,#1b5bb5)}.sla-title{font-size:18px;font-weight:800;margin:4px 0 8px}.sla-step p{font-size:14px;margin:0;color:var(--p-muted)}.sla-note{font-size:13px;margin-top:18px;text-align:center;max-width:760px;margin-left:auto;margin-right:auto}.pfoot-tag{font-size:13px;max-width:520px}@media (max-width:760px){.sla-steps{grid-template-columns:1fr}}.public .pfoot{background:var(--navy-900);color:#9db4d4;border-top:none}.pfoot-grid{display:grid;grid-template-columns:2fr 1fr 1.4fr;gap:40px;padding:48px 24px 34px}.public .pfoot .pfoot-title{color:#fff;font-weight:800;font-size:16px;margin-bottom:10px}.pfoot-tag{font-size:13px;color:#9db4d4;max-width:360px;margin:0;line-height:1.5}.pfoot-h{font-size:12px;font-weight:800;letter-spacing:1px;text-transform:uppercase;color:#6f86a6;margin-bottom:12px}.pfoot-col a{display:block;color:#cdd9ea;font-size:14px;padding:4px 0}.pfoot-col p{font-size:14px;color:#cdd9ea;margin:0;line-height:1.5}.pfoot-bottom{border-top:1px solid rgba(255,255,255,.1);padding:16px 0;font-size:12.5px;color:#7089a8;text-align:center}@media (max-width:760px){.pfoot-grid{grid-template-columns:1fr;gap:26px}}.public{--grid:rgba(20,33,58,.038)}[data-public-theme=dark] .public{--grid:rgba(255,255,255,.04)}.public .hero{background-image:radial-gradient(760px 460px at 82% 42%,#1b5bb51a,#1b5bb500 62%),linear-gradient(to right,var(--grid) 1px,transparent 1px),linear-gradient(to bottom,var(--grid) 1px,transparent 1px);background-size:auto,64px 64px,64px 64px}[data-public-theme=dark] .public .hero{background-image:radial-gradient(760px 460px at 82% 42%,#6aa6ec1f,#6aa6ec00 62%),linear-gradient(to right,var(--grid) 1px,transparent 1px),linear-gradient(to bottom,var(--grid) 1px,transparent 1px)}.hero-visual{display:flex;justify-content:flex-end}.hv-card{width:100%;max-width:420px;background:var(--p-surface);border:1px solid var(--p-line);border-radius:14px!important;box-shadow:0 20px 50px #14213a1a;padding:24px}[data-public-theme=dark] .hv-card{box-shadow:0 20px 50px #0006}.hv-head{display:flex;align-items:center;gap:12px;padding-bottom:16px;border-bottom:1px solid var(--p-line)}.hv-shield{width:42px;height:42px;border-radius:10px!important;background:var(--p-accent);color:#fff;display:flex;align-items:center;justify-content:center;flex:none}.hv-shield svg{width:22px;height:22px}.hv-head-t{font-weight:800;font-size:15px;color:var(--p-text)}.hv-head-s{font-size:12px;color:var(--p-muted)}.hv-steps{list-style:none;margin:16px 0 0;padding:0}.hv-steps li{display:flex;gap:14px;padding:11px 0;position:relative}.hv-steps li:not(:last-child):after{content:"";position:absolute;left:15px;top:42px;bottom:-1px;width:2px;background:var(--p-line)}.hv-n{width:32px;height:32px;border-radius:50%!important;background:var(--p-soft);color:var(--p-accent);font-weight:800;font-size:14px;display:flex;align-items:center;justify-content:center;flex:none;z-index:1;border:1px solid var(--p-line)}.hv-steps li strong{display:block;font-size:14.5px;color:var(--p-text)}.hv-steps li span{font-size:13px;color:var(--p-muted)}@media (max-width:900px){.hero-in{grid-template-columns:1fr;gap:32px;min-height:auto;padding:44px 24px}.hero-copy h1{font-size:38px}.hero-visual{justify-content:stretch}.hv-card{max-width:none}}@media (max-width:480px){.hero-copy h1{font-size:34px}.hero-cta{flex-direction:column;align-items:stretch}.hero-cta .btn{width:100%}}.sla-auto{margin-top:12px;font-size:12px;font-weight:700;line-height:1.4;padding:8px 11px;border-radius:7px!important}.sla-auto.win{background:var(--s-win-bg);color:var(--s-win)}.sla-auto.lose{background:var(--s-lose-bg);color:var(--s-lose)}.sla-auto.cond{background:var(--s-review-bg);color:var(--s-review)}.sla-step{display:flex;flex-direction:column}.sla-step p{flex:1}.feat-row{padding-top:34px;padding-bottom:34px}@media (max-width:760px){.sect{padding:34px 20px}.feat-row{padding-top:26px;padding-bottom:26px;gap:18px}}.pfoot-main{display:grid;grid-template-columns:1.3fr 2fr;gap:48px;padding:48px 24px 34px}.pfoot-logo{height:46px;width:auto;margin-bottom:18px}.pfoot-brand address{font-style:normal;font-size:13.5px;color:#9db4d4;max-width:260px;margin-bottom:6px;line-height:1.55}.pfoot-brand>div{font-size:13.5px;color:#9db4d4;margin-bottom:4px}.pfoot-social{display:flex;gap:10px;margin-top:16px}.pfoot-social a{width:34px;height:34px;border-radius:8px!important;background:#ffffff14;color:#cdd9ea;display:flex;align-items:center;justify-content:center}.pfoot-social a:hover{background:var(--navy-500);color:#fff;text-decoration:none}.pfoot-social svg{width:16px;height:16px}.pfoot-cols{display:grid;grid-template-columns:repeat(3,1fr);gap:28px}.pfoot-col{list-style:none;margin:0;padding:0}.pfoot-col li{margin-bottom:3px}.pfoot-col a{display:inline-block;color:#cdd9ea;font-size:13.5px;line-height:1.3;padding:1px 0}.pfoot-col a:hover{color:#fff;text-decoration:none}@media (max-width:860px){.pfoot-main{grid-template-columns:1fr;gap:32px}.pfoot-cols{grid-template-columns:repeat(2,1fr)}}@media (max-width:520px){.pfoot-cols{grid-template-columns:1fr}}.consent{position:fixed;left:0;right:0;bottom:0;z-index:70;background:var(--navy-900);color:#cdd9ea;box-shadow:0 -6px 24px #00000040;animation:consentUp .35s cubic-bezier(.4,0,.2,1)}.consent-in{display:flex;align-items:center;justify-content:space-between;gap:22px;padding:16px 24px}.consent-txt{margin:0;font-size:13.5px;line-height:1.55;max-width:920px}.consent-txt a{color:#9ec4f5;text-decoration:underline}.consent .btn{flex:none}@keyframes consentUp{0%{transform:translateY(100%)}to{transform:none}}@media (max-width:600px){.consent-in{flex-direction:column;align-items:stretch;gap:12px}.consent .btn{width:100%}}.feat-illus img{width:100%;height:auto;max-height:380px;object-fit:contain;display:block}.consent{background:#fff;color:var(--ink);border-top:1px solid var(--line);box-shadow:0 -4px 24px #14213a1f;margin:0}.consent-txt{color:var(--ink)}.consent-txt a{color:var(--navy)}.btn-chev{width:16px;height:16px}.hero-cta .btn-soft{box-shadow:0 4px 14px #14213a1a}.hero-cta .btn-soft:hover{box-shadow:0 6px 18px #14213a24}.hv-n{z-index:2;transition:background .3s ease,color .3s ease,border-color .3s ease,transform .35s cubic-bezier(.4,0,.2,1),box-shadow .35s ease}.hv-steps li:before{content:"";position:absolute;left:15px;top:42px;bottom:-1px;width:2px;background:var(--p-accent);transform:scaleY(0);transform-origin:top;transition:transform .5s ease;z-index:1}.hv-steps li:last-child:before{display:none}.hv-step.is-on:before{transform:scaleY(1)}.hv-step.is-on .hv-n{background:var(--p-accent);color:#fff;border-color:var(--p-accent)}.hv-step.is-now .hv-n{transform:scale(1.14);box-shadow:0 0 0 6px #00336c29}[data-public-theme=dark] .hv-step.is-now .hv-n{box-shadow:0 0 0 6px #6aa6ec38}@media (prefers-reduced-motion: reduce){.hv-step.is-now .hv-n{transform:none;box-shadow:none}}.public .card{border-radius:10px!important}.public .field input,.public .field textarea,.public .field select,.public .track-form input,.public .alert-err,.public .ticket-box{border-radius:8px!important}.public .tr-head{background:var(--p-accent);color:#fff;border:none}.public .tr-head .muted{color:#ffffffc7}.public .tr-head .tr-ticket{color:#fff}.public .form-body,.public .success-card{border-radius:12px!important}.stat,.panel,.block,.detail-head,.login-card{border-radius:8px!important}.sla-pill{border-radius:6px!important}.skel{position:relative;overflow:hidden;background:#e7ebf1;border-radius:8px!important}[data-public-theme=dark] .skel{background:#1a2b45}.skel:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;transform:translate(-100%);background:linear-gradient(90deg,transparent,rgba(255,255,255,.55),transparent);animation:sksh 1.2s infinite}@keyframes sksh{to{transform:translate(100%)}}.sk-admin{display:flex;min-height:100vh}.sk-side{width:248px;flex:none;background:var(--navy-900)}.sk-main{flex:1;min-width:0}.sk-top{height:64px;background:#fff;border-bottom:1px solid var(--line)}.sk-content{padding:24px}.sk-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:20px}.sk-stat{height:96px}.sk-table{height:420px}.sk-public{min-height:100vh}.sk-nav{height:66px;background:var(--navy-900)}.sk-hero{display:grid;grid-template-columns:1.38fr 1fr;gap:56px;max-width:1180px;margin:0 auto;padding:70px 24px;align-items:center}.sk-hero-l{display:flex;flex-direction:column}.sk-line{height:16px;margin-bottom:14px}.sk-line.xl{height:30px;margin-bottom:12px}.w35{width:35%}.w55{width:55%}.w65{width:65%}.w80{width:80%}.w85{width:85%}.sk-btns{display:flex;gap:12px;margin-top:14px}.sk-btn{width:150px;height:44px}.sk-card{height:340px}.sk-strip{max-width:1180px;margin:0 auto;display:grid;grid-template-columns:repeat(4,1fr);gap:16px;padding:18px 24px}.sk-strip-i{height:44px}@media (max-width:900px){.sk-hero{grid-template-columns:1fr}.sk-stats,.sk-strip{grid-template-columns:1fr 1fr}}.login-forgot{text-align:right;margin:0 0 16px;font-size:13px}.login-forgot a{color:var(--navy);font-weight:600}.dl{grid-template-columns:92px 1fr;gap:4px 14px}.dl dt{color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.6px;font-weight:800;padding-top:1px}.dl dd{font-size:14px;font-weight:600}.block h3{margin-bottom:12px}.docs li{padding:9px 0;font-size:13.5px}.detail-head h2{margin:2px 0 4px}.skel{background:#edf0f4}[data-public-theme=dark] .skel{background:#162540}.skel:after{background:linear-gradient(90deg,transparent,rgba(255,255,255,.7),transparent);animation:sksh 1.5s ease-in-out infinite}@keyframes routeIn{0%{opacity:0}to{opacity:1}}.route-fade{animation:routeIn .3s ease}.sk-public,.sk-admin{animation:routeIn .25s ease}.login-side{justify-content:space-between;background-image:linear-gradient(to right,rgba(255,255,255,.05) 1px,transparent 1px),linear-gradient(to bottom,rgba(255,255,255,.05) 1px,transparent 1px),linear-gradient(160deg,var(--navy-900),var(--navy-700));background-size:46px 46px,46px 46px,auto}.login-org{margin-top:22px;font-size:13.5px;font-weight:700;color:#cdd9ea;max-width:320px;line-height:1.5}.login-copy{font-size:12px;color:#8ca3c2}.login-logo{height:40px;width:auto;margin-bottom:30px}.auth-lead{margin-top:-6px;margin-bottom:18px;font-size:14px;line-height:1.55}.auth-mark{width:48px;height:48px;border-radius:10px!important;background:var(--s-win-bg);color:var(--s-win);border:2px solid var(--s-win);display:flex;align-items:center;justify-content:center;font-weight:800;margin-bottom:14px}.login-card .btn+.login-back{margin-top:14px}.detail-bar{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:16px}.detail-bar .admin-crumbs{margin-bottom:0}.layout-seg{display:inline-flex;border:1px solid var(--line-strong);border-radius:8px!important;overflow:hidden;flex:none}.layout-seg button{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:none;background:#fff;color:var(--muted);width:38px;height:32px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:background .12s,color .12s}.layout-seg button+button{border-left:1px solid var(--line-strong)}.layout-seg button:hover{background:var(--surface-2);color:var(--ink)}.layout-seg button.on{background:var(--navy);color:#fff}.layout-seg svg{width:16px;height:16px}.dt-nav{display:flex;gap:2px;border-bottom:1px solid var(--line);margin-bottom:16px;flex-wrap:wrap}.dt-tab{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:none;background:transparent;font-family:inherit;font-size:13.5px;font-weight:700;color:var(--muted);padding:10px 15px;cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px}.dt-tab:hover{color:var(--ink)}.dt-tab.on{color:var(--navy);border-bottom-color:var(--navy)}.docs li{display:flex;align-items:center;gap:10px}.doc-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.doc-actions{display:flex;gap:6px;flex:none}.doc-btn{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:1px solid var(--line-strong);background:#fff;color:var(--navy);width:30px;height:30px;display:flex;align-items:center;justify-content:center;cursor:pointer;border-radius:6px!important;transition:background .12s,color .12s}.doc-btn:hover{background:var(--navy);color:#fff;border-color:var(--navy)}.doc-btn svg{width:15px;height:15px}.meta-list{list-style:none;margin:0;padding:0}.meta-list li{display:flex;align-items:center;gap:10px;padding:5px 0;font-size:14px;font-weight:600}.meta-list li svg{width:16px;height:16px;color:var(--muted);flex:none}.meta-list li a{color:var(--navy)}.ml-label{font-size:11px;text-transform:uppercase;letter-spacing:.6px;color:var(--muted);font-weight:800;width:74px;flex:none}.ph-tools{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.date-range{display:flex;align-items:center;gap:7px}.date-inp{font-family:inherit;font-size:13px;padding:8px 10px;border:1px solid var(--line-strong);outline:none;border-radius:6px!important;color:var(--ink);background:#fff}.date-inp:focus{border-color:var(--navy)}.date-sep{font-size:12.5px;color:var(--muted);font-weight:700}@media (max-width:640px){.ph-tools{width:100%}.date-range{flex:1}.date-inp{flex:1;min-width:0}}.panel-head{row-gap:14px}.ph-tools{flex:1 1 100%}.ph-tools .search{flex:1;min-width:200px}